Communication Equipment
Based on our corporate philosophy, our mission is to prioritize customer satisfaction and trust above all else, consistently providing products and services of outstanding quality. We consistently adopt our customers' perspective and continue to strive for further quality improvement. In our Textile Machinery, Machine Tools, Logistics & Automation, Clean FA, and Information Equipment divisions, we have obtained ISO 9001 international quality management system certification. We have established quality assurance systems tailored to the characteristics of each division and are working to strengthen quality management through activities focused on continuous improvement. Furthermore, we have established a system to respond promptly and accurately to customer requests, while actively incorporating improvement proposals from each employee to build a sustainable quality improvement mechanism based on the PDCA cycle.
Guided by our Corporate Philosophy, we strive to improve the quality, quantity, and speed of information sharing, accumulation, and retrieval, aiming to become an organization that learns from both successes and failures.
Through continuous improvement, driven by learning, we strive for excellence in product and service quality, cost, and delivery time, thereby securing the satisfaction and support of our customers.
To achieve this policy, each department sets quality objectives, and their implementation status is verified through policy management.
Murata has appointed Vice President Yosuke Murata as the Chief Management Officer to strengthen the company-wide quality management system. The management personnel assigned to each business division is responsible for strengthening quality assurance efforts, ensuring the reliable implementation of product safety measures, developing new initiatives, and facilitating smooth coordination both internally and externally. They are dedicated to providing products and services that earn the trust of our customers and society. To continuously improve quality management, each business division is implementing the following initiatives:
Furthermore, for critical and common issues, we have established a cross-functional meeting body comprised of the quality assurance departments of all five business divisions to implement improvement activities from a company-wide perspective. Through these initiatives, we strive to establish more advanced quality assurance systems.
We have obtained ISO 9001 certification, the international standard for quality management systems, at our six major domestic locations (Head Office, Inuyama Plant, Ise Plant, Toyohashi Plant, Kisshoin Plant, Kaga Factory) and two group companies (Murata Systems, Ltd. & Muratec C.C.S. Ltd.). We strive for continuous maintenance and improvement. These certifications objectively demonstrate that our Group’s quality management systems comply with international standards. We will continue to strengthen our quality assurance systems across the entire Group to ensure the provision of high-quality products and services.
We are advancing the integration of quality assurance and digital transformation (DX) as a key management initiative. This initiative goes beyond mere digitization of operations to create a new paradigm for quality management. Specifically, we are working on real-time quality visualization and predictive quality management through the automatic collection of quality data via IoT sensors, the creation of AI-powered quality prediction models, and the deployment of a cloud-based integrated quality management platform. Through this initiative, we aim to enhance our quality assurance processes, accelerate decision-making, and raise quality awareness throughout the organization. Furthermore, by leveraging digital technology for quality innovation, we strive to improve customer satisfaction and create sustainable corporate value. Our company is focused on establishing a next-generation quality management model through the integration of quality assurance and DX.
We are honored to have received the “2025 EPIC Distinguished Supplier Award” from the Intel Corporation. This award is a prestigious honor presented to suppliers who have demonstrated outstanding performance exceeding Intel’s expectations in excellence, partnership, inclusivity, and continuous quality improvement. Murata Machinery has been recognized by Intel as one of 29 suppliers selected from thousands, demonstrating "outstanding performance that serves as a benchmark for the entire ecosystem through continuous improvement activities." This award is granted only to companies that have achieved exceptionally high standards in rigorous performance evaluations and continuous improvement plans throughout the year.
As a globally-operating machinery manufacturer, we are committed to strengthening our quality assurance system throughout the entire supply chain, from product design and development to procurement, manufacturing, logistics, and after-sales service. During the procurement phase in particular, we are promoting the following measures in close cooperation with our suppliers:
Through these initiatives, we aim to deliver high-quality products that earn our customers’ trust while pursuing sustainable quality improvement throughout the entire supply chain.